SALES MARVEL – TERMS AND CONDITIONS
PART 2 – Standard Membership Terms
PART 3 – Cancellation Terms
PART 4 – Membership Benefits
PART 6 – Participation Guidelines
Membership Terms, which sets out the terms that will apply to your membership with us;
Cancellation Terms, which sets out how to cancel your membership; and
Participation Guidelines, which sets out our approach to community interaction and how we moderate your content, such as comments made in relation to our articles.
Accessing our services
We may, at our sole discretion change, remove, suspend or discontinue any aspect of our services at any time including the availability of any content.
Sales Marvel’s content, trademarks, copyright, patents, logos, domain names and other related intellectual property rights or other features of our brand belong to us or to our licensors. Your use of our services does not grant you any rights in and/or our licensor’s intellectual property whether for commercial or non-commercial use.
We grant our users a licence to access and use our services and intellectual property rights (subject to your ability to access our services as set out above) and to the following usage restrictions:
you may use our services for personal, private and non-commercial purposes; and
you must not commercially exploit, or sell any content appearing on our services
Third Party Content
User Generated Content
Users of our services may be given an opportunity to interact with us and submit, post and/or upload content (including comments and pictures). In posting your content, you confirm to us that you are the owner or have consent from the owner to post the content and that the content complies with our Participation Guidelines and does not defame any person, company or business or violate the privacy rights, copyright and other intellectual property rights, contract rights or any other rights of any person.
By submitting content, you grant us a non-exclusive, transferable, sub-licensable, perpetual, royalty-free worldwide licence to use any of the content that you post on or in connection with our services.
We do not claim any ownership rights in your content and you continue to retain all ownership rights in your content. If you believe that your rights have been infringed in relation to your content, please contact email@example.com.
We do not endorse any user generated content, nor do we guarantee the accuracy or authority of any user-generated content. We reserve the right to remove your content and to remove, suspend or discontinue your opportunity to submit, post and/or upload content, at any time and for any reason at our sole discretion and without further recourse to you.
Costs of using our services
We provide our subscribers (whether as a member or visitor) with a variety of services. To benefit fully from our services, you will need to become a member as not all aspects of our services are made available to visitors. We may also occasionally require you to download our content and/or call our service providers. If there are charges associated to any of these services, we will make it clear before you incur any such charges and you will be responsible for any charges incurred from that point on.
We will always aim to provide you with the best service we can, but our service is provided “as is” and we do not – and cannot – promise that all of the information provided in our services will always be 100% accurate. The information provided by our services is for information purposes only and does not constitute advice in all contexts. If you are in any doubt, please ask. All our services are provided without any warranties or guarantees.
Some of the information provided by our services is supplied to us by third-party partners. We have no control over third party content and we are unable to guarantee the accuracy of such third-party content. You agree that you access any content at your own risk. Before relying on any information, whether it is from us or from our third-party partners, we advise you to verify the accuracy of such information.
Whilst we will do our best to ensure that our service is fully operational at all times, we are not responsible for – and shall not be liable to you for – any problems or temporary interruptions in using our services arising from factors outside of our control (e.g. technical problems from traffic congestion on the internet) or for any problems arising from participating in or from downloading third party content.
To the extent permissible by law, we are not responsible for any loss or damage resulting from use of our services or from any content posted on or through our services.
Limitation of our liability to you
You agree, that to the extent permissible by law, your sole and only remedy for any problems, issues or concerns with our service is to stop using our services, whether as a member of one of our packs or as a visitor using one of our services.
Changes to our terms
The law that governs our services
Our content means any text, files, images, photos, graphics, video, sounds, musical works, or any other materials that we publish or post on or through our services.
Third party content means any text, files, images, photos, graphics, video, sounds, musical works, or any other materials published or posted on or through our services by our third-party partners.
Us, our, or we means Sales Marvel and any subsidiary organisations, whose registered office is at Kemp House, 160 City Road, London EC1V
Your content means any text, files, images, graphics, photos, video, sounds, musical works, or any other materials that a user posts on or through our services.
PART 2 – MEMBERSHIP TERMS
Welcome to our membership terms. Please read these terms carefully as they will set out the terms for your membership with us.
In addition to these terms, you will also be subject to the individual offer terms which govern the specific offer which you choose. Such offer terms will be made available to you when choosing your offer.
If you access one of our packs under a corporate subscription, these standard membership terms will apply to your membership as far as they are relevant. The duration of your membership is determined by the corporate subscription holder.
This is an instant access service. By purchasing this membership, you agree your access will start immediately. Please see Part 3 – Cancellation Terms for your cancellation rights.
Digital Content Access Pack includes access to the mobile/desktop site and any related apps.
Coaching Pack includes access to 121 coaching per the terms of service
The exact entitlements for your selected pack will be made clear to you before you purchase your membership.
How do I become a member?
To become a member in the UK, please visit www.salesmarvel.co.uk or call us on 07473 760627 and select which one of our subscription packs or offers best suits your needs.
You must be 18 or older and have the power to enter into a contract with us and are not prevented from doing so under any local laws.
By registering to become a member, you agree that you have given us accurate registration details, including payment information and will ensure that we always have up to date contact information.
How long is my membership?
Your membership will start immediately upon payment. The terms that govern your minimum and continuing membership with us will vary depending on which membership pack you chose under the offer advertised and whether you have taken out membership to one of our trial offers.
Your minimum membership term will be made known to you before you agree to purchase your membership and will be confirmed to you in your welcome email.
What does my membership cost?
The cost of your membership will be made clear to you on our sign-up pages and in your welcome email and may vary from time to time or by country. You agree to pay the fees at the rates notified to you at the time you purchase one of our membership packs. If you later request us to change your membership pack, you agree to pay the new pack price set out in your change confirmation email.
If you choose to be a member through a trial offer, your trial offer will cost you the trial price offered. At the end of your stated trial period, your membership will automatically continue on a rolling six-monthly basis (this will be made known to you before you complete registration to the trial offer) at the rate notified to you at the time of purchase.
There are several more bespoke packs that can be made available to customers on request during the registration process. The cost of these other packs will vary and will be made known to you before you register. Please call 07473 760627 to discuss.
Payment can be made using all major credit or debit cards and via PayPal. Where relevant, currency conversion values may fluctuate and conversion fees may be charged by your bank. Unless otherwise stated, the savings calculation stated is relevant to the specified pack and is either based upon saving made per week against cover price or against the standard rate (as may be applicable). By submitting payment details to us, you promise that you are entitled to purchase a membership pack using those payment details.
We reserve the right to change your membership price and/or benefits with 30 days’ notice and affected members may terminate their membership within this notice period.
How can I change my membership pack?
It is possible to change your membership pack in certain circumstances. To find out if you are eligible, please contact our Member Services team on 07473 760627
How can I cancel?
Please see Part 3 – Cancellation Terms.
How can we change these terms?
We may amend these terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your membership experience. If we make any important changes to the membership terms we will notify you.
What do I need (devices and hardware)?
To benefit fully from our packs, you will need one or more of the following:
Android supported smartphones and/or tablet devices (e.g. Nexus, HTC and Galaxy devices);
Apple iOS7 (or above) supported smartphones and/or tablet devices (e.g. iPhone and iPad); and/or
What happens if I default on a payment?
If you default on any payment, we may:
terminate your membership;
charge you for any outstanding amount remaining on the unexpired portion of your minimum membership term (subject to your membership and/or offer terms);
send your details to third party debt collectors; and/or
take any action which is necessary in our opinion to recover our losses.
If your membership has been terminated and you would like to re-subscribe to one of our membership packs, we have the right to require payment in full of any outstanding amount owed to us.
How do I make a complaint?
If you would like to get in touch with us to make a complaint, please use one of the following options:
for Live Chat, go to www.theSales Marvel.co.uk/livechat;
by email, please email us on firstname.lastname@example.org;
by telephone on 07473 760627
Anything else I should know? We may change our membership pack entitlements at any time with 30 days’ notice and you may cancel your membership within this notice period. We may also at any time and at our sole discretion, terminate your membership with us where we believe that we have serious grounds to terminate (for example, for non-payment or breach of these terms).
We may screen your name and address against credit reference and fraud prevention databases when we decide whether or not to accept your application for membership. By providing us with your details, you confirm that we may carry out these checks. If we do not accept your application for membership, we will terminate your membership and reimburse any payment that you have made.
Our Standard Membership Terms apply to all memberships and can be viewed at salesmarvel.co.uk.
In addition to these standard membership terms, you will also be subject to any specific terms relating to the offer or pack that you have chosen, as made available to you before the purchase of your membership. If you are found to be abusing the terms of any of our offers, we have the right to suspend and/or terminate your membership and/or offer agreement with us.
Our memberships are subject to English law and to the exclusive jurisdiction of the English courts.
However, if you are a resident in Scotland, our membership packs are subject to Scottish law and to the exclusive jurisdiction of the Scottish courts and if you are a resident in Ireland, our membership packs are subject to Irish law and to the exclusive jurisdiction of the Irish courts.
Your membership is with Sales Marvel Limited (whose registered office is at Kemp House, 160 City Road, London EC1V 2NX).
PART 3 – CANCELLATION TERMS
How can I cancel my membership?
You cancel your membership simply by calling our Member Services team on 07473 760627
What information do I need to cancel?
When cancelling your membership with us, please have the following information ready:
That you would like to cancel your membership with us and stating that this is a notice of cancellation;
Which membership pack you would like to cancel – e.g. Bronze, Silver or Gold
The date you subscribed to our membership pack;
Your name and address.
Can I get a refund if I cancel?
Refunds are not possible, so you should think carefully if you wish to take up a subscription to Sales Marvel content.
Anything else I should know?
If you have any questions, please email email@example.com
How can we change these terms?
We may amend these cancellation terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your membership experience.
For details of how we will process your personal information, please visit www.salesmarvel.co.uk/privacy
PART 6 – Participation Guidelines
Our guidelines are designed to make clear our approach to community interaction at Sales Marvel, including moderation of comments and other content submitted by members.
There are six simple community standards that we expect members to follow when interacting with us.
We respect all our users and expect you to respect each other. Please ensure comments are legal, tasteful and civil. Personal attacks, harassment and inappropriate behaviour will not be tolerated.
Choose your words carefully and do not use language that is threatening, defamatory or offensive to any individual or groups. Understand that words which you deem acceptable may be offensive to others.
Maintain a respectful tone, especially when discussing heated or controversial issues. We realise this can be hard and we recommend that users re-read comments before posting.
Our approach to user-generated content
Our aim is to ensure that all members enjoy our services.
In order to ensure our members remain compliant with our Participation Guidelines, we have created a non-exhaustive list of prohibited interactions, which we hope you will find useful. Interactions must not:
promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age or links to articles or websites that do the same;
harass, threaten or attack anyone or otherwise behave in a way that could cause annoyance or distress to our members;
be obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent;
use swear words, act in a threatening or abusive manner or promote violence;
make libellous or defamatory comments about others;
contain any information which personally identifies another individual (such as name, phone number and address) or breaches data protection law, unless it is already in the public domain or express consent has been obtained;
constitute or encourage conduct that would be a criminal offence, give rise to civil liability or otherwise violate any local, state, national or international law;
violate, plagiarise or infringe the rights of third parties including any copyright, trademark, patent, rights of privacy or publicity or any other proprietary right;
breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
contain any information, software or other material of a commercial nature;
contain advertising, promotions or commercial solicitations of any kind;
be likely to upset, embarrass and alarm any other person;
constitute or contain false or misleading indications of origin or statements of fact;
be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
contain any virus, Trojan horse, worm, time bomb, cancelbot or other similar harmful programming routine.
We will refrain from publishing content that breaches these guidelines and may edit or remove a comment we feel has caused offence to our members. This is in the interest of keeping our community areas appropriate for the vast majority of the people who visit. If a member seriously or repeatedly violates these guidelines, we will take whatever action necessary to ensure these violations are prevented from continuing and we reserve the right to remove, suspend or discontinue your opportunity to submit, post and/or upload content at our sole discretion and without further recourse to you.
At Sales Marvel, we reserve the right to take actions that we think will benefit our members. We will always try to communicate any changes that affect our members, although this is not always possible. All actions taken by the Head of Community Development and the Community team are final. If you have any queries or suggestions about how to improve participation with us or about any aspect of our Participation Guidelines, please email us at firstname.lastname@example.org.
We may amend these Participation Guidelines or any of our terms to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your membership experience.