What this policy is for
This Policy explains how we collect, use and disclose information about you. By using your information, we can provide the product or service you’ve asked for. The use of your information helps us understand what your needs and interests are, provide personalised content and match the most relevant adverts and services for you.
By completing our registration forms (for example through our websites or mobile applications (“apps”), or by the continued use of our services), you consent to the use of your personal information in accordance with this Policy. This includes any sensitive personal information that you may provide, such as details of any medical conditions that you may mention in a forum post or in an email to us in relation to a campaign.
Who we are
We are: Sales Marvel Limited (“Sales Marvel”), Kemp House, 160 City Road, London EC1V 2NX.
A company that decides how it uses personal information is called a Data Controller.
When you provide personal information to Sales Marvel, the data controller is Sales Marvel Limited.
Collection of information
Registration, forums, apps and your dealings with us
We collect information about you when you provide it to us. For example, when you fill out our online forms, subscribe to one of our services, enquire about our products and services or participate in a forum (which could be online through our websites or our apps), by telephone or in person, or on paper. If you telephone us or if we call you, the call may be recorded for quality, training and management purposes. We may also record customer enquiries via online chat for the same purposes.
Information from devices
Posts, comments and interaction
When readers enter into a conversation with any of our content, for example through the use of polls, comments, text messages, email or phone, we reserve the right to display this content indefinitely in any relevant context subject to our judgement. This may be anonymised in the case of testimonials or customer service conversations.
Public information and posts
Any information about yourself or others that you submit on social media sites, including chat rooms, blogs and forums, will be viewed by other people. As such, this personal data may be viewed, collected and used by third parties, including search engines, over which we have no control. We are not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.
We may also obtain information about you from other companies that have your permission to share information about you, as well as from other online and offline sources. We may combine this information with information we collect directly or indirectly from you.
Information about other people
By giving us information about another person, you confirm that they have appointed you to act for them, for you to provide us with their information, including sensitive personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
How we use and share your information
Deliver services, improve experience and personalisation
We will use your information to provide you with the requested products and services, to provide a greater personalised experience and to manage our relationship with you, including allowing you to interact and comment. We may use your information to monitor and improve and protect our products, content, services and websites, both online and offline. We may also provide you with help and support where we believe it is required. For example, we may contact you where a checkout journey is not completed, if you have provided your information.
Market research and analytics
We may use your information to conduct market research in order to improve the services we offer and to develop new products and services.
Deliver relevant advertising
Third party advertising
Advertising content may be adjusted depending on personal information. In some instances, this targeted advertising may be created by third parties and the information will be collected and held by these third parties outside of our control. We accept no responsibility for the content of advertising material, including any error, omission or inaccuracy contained within it.
Unless you have told us otherwise, we may use your information to send you newsletters, bulletins and other information about your chosen services.
This may include communications by post, telephone, email and messages to your mobile phone and through social media (such as Facebook and Twitter) about us and our business partners’ products and services, events and offers, including for a reasonable time after you may have ceased a subscription or service with us.
Sharing with third-parties
We do not share information with third-parties
Allowing social sharing functionality
Disclosures required by law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.
Acceptable use of services
If you post or send offensive or objectionable content anywhere on or to any of our websites or apps, or otherwise engage in any disruptive behaviour on any of our websites or apps, we may use the information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer and law enforcement agencies about the content and your behaviour.
Sale of our business
If we sell part or all of our business, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purposes set out in this Policy.
Payment and credit checks
Customer information will be used to take payment for products and services and may be used to verify credit details related to this payment. Permission to do so is implicit in providing financial details to process payment. Direct debit information may be retained for ease of renewal of services.
If you apply for credit, then, in order to help us to make credit decisions about you, prevent fraud, check your identity and prevent money laundering, we may search the files of credit reference agencies who will record any credit searches on your file. We may also disclose details of how you conduct your account to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated for fraud prevention, money laundering prevention and occasionally for tracing debtors.
When you complete our registration forms or use our services, we may transfer your information to processors outside the European Economic Area but will do so with appropriate measures and controls in place to protect that information in accordance with applicable data protection legislation.
When you give us information about another person, you confirm that they have appointed you to act for them and agreed to the transfer of their information abroad.
User Access and Control
Updating your information
Please ensure you update your personal information or tell us if it changes or is inaccurate. You can update your details, for example your email address, through the “My Account” or an equivalent section if you are a subscriber. You may also email our Member Services team at firstname.lastname@example.org
Controlling direct marketing
You can change your mind about receiving direct marketing from us by contacting us using the details below or by following the unsubscribe instructions in the communication.
Controlling other communications
You can control communications such as bulletins and other information about your chosen services by following the unsubscribe instructions in the communication. You may still receive other communications that are relevant to your chosen services but do not relate to that specific type of communication. Where this is the case, you will be able to unsubscribe from these communications in the same way.
Requesting copies of your personal information
You may request a copy of your personal information from any Sales Marvel company which may hold about you (for which we may charge a small processing fee). You can also ask us to correct any inaccuracies in your personal information (which is free).
Retention of personal information
We will retain your information for as long as necessary for the uses set out in this Policy. If you ask us to delete your information before that time, we may not be able to do so, due to technical, legal, regulatory and contractual constraints. For example, we would need to retain your name and contact details for suppression purposes if you do not want to receive direct marketing from us.
If you ask for your account to be closed, we will do this as soon as is reasonably possible subject to any applicable terms and conditions relating to the account. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed or to resolve disputes.
If we withdraw a product or service, such as an online forum, we may either archive or delete the information you have provided to it.
Data Protection Enquiries,
Effective: 23 April 2018
What are Cookies?
Cookies and other online tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our websites and other services. They are often used for remembering your preferences, to identify popular news stories, and remember you’re logged in, allowing you to comment on stories.
What Cookies do we use and how do we use them?
Essential cookies and similar technologies
Analytics cookies and similar technologies
These collect information about your use of our websites and apps, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on Sales Marvel’s website, allowing us to provide the most popular news articles further up the page. They help us record how you interact with our websites, such as how you navigate around pages and from page to page; identifying improvements we can make to the customer journey. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.
Functional/preference cookies and similar technologies
These cookies collect information about your choices and preferences, and allow us to remember things like language, your username (so you can log in faster), text size, and location, so we can show you relevant content to where you are. They allow us to customize the services you have accessed. We also use these cookies to provide you with services such as video clips.
Tracking, advertising cookies and similar technologies
We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online adverts based your previous web browsing activity, known as “online behavioural advertising” (OBA). Cookies are placed on your browser which will remember the websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites who use the same advertising networks.
For example: You may be doing online research in order to buy a bicycle, and read a number of articles about bikes on various websites. As you browse those sites a cookie from an advertising network would be placed in your browser. It would remember that you had visited several websites related to cycling. Then, when you visited another website in the same advertising network, the website could show you an advert related to cycling.
To help us deliver relevant advertising using cookies, we use Google Double Click. You can find out more about Google Double Click here.
These are bits of data that count the number of users who access a website or webpage and can also allow us to see if a cookie has been activated. Web beacons used on web pages or in emails allow us to see how successful an article has been or that an email message was successfully delivered and read in a marketing campaign. Web beacons are also used to verify any clicks through to links or advertisements contained in emails. We may use this information to help us identify which emails are more interesting to you and to inform advertisers how many customers have clicked on their adverts (this information is aggregated and does not identify you individually).
We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as Flash cookies) are used to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser.
Tracking URLs are a special web link that allows us to measure when a link is clicked on. They are used to help us measure the effectiveness of campaigns and advertising and the popularity of articles that are read.
When you access and interact with our services cookies may collect certain information about those visits. For example, in order to permit your connection to our websites, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, other software or hardware information, and your geographic location.
If you access our services from a mobile device
We may collect a unique device identifier assigned to that device, geo-location data, and other transactional information for that device. We may also use the unique identifier to validate free trials, for example.
Usage of services
To collect, use and store information about your usage of our services, websites and apps, such as pages you have visited, content you have viewed, search queries you have run, and advertisements you have seen or interacted with.
To provide relevant content
The content on our websites and in our communications with you may be adjusted depending on what we know about the content, products and services that you like. This means we can highlight content and articles that we believe will be of interest to you. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and mobile app settings.
Third party advertisers
By downloading our apps, we will require access to the following services on your device: unique identifier (UDID), MAC address or other applicable device identifier and location. Other services may also be required in order for the apps to function. We may use this information to validate free trials. Our apps may also provide push notifications to your device, such as with Sun+ Goals and The Sales Marvel’ Goals. You may control these through using the tools on your device, such as turning off push notification and location services.
Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser.
Controlling OBA cookies
The “Your Online Choices” website http://www.youronlinechoices.com provides more information about controlling cookies. It also provides an easy way to opt out of behavioural advertising from each (or all) of the networks represented by the European Interactive Digital Advertising Alliance http://www.youronlinechoices.com/uk/your-ad-choices.
Controlling Flash cookies
You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website, at http://www.adobe.com/devnet/flashplayer/articles/privacy.html.
Controlling web beacons
You can prevent web beacons from tracking your activity, although you won’t be able to decline receiving them in emails. For information about managing your cookie options, please click here.http://www.allaboutcookies.org/.
Please note that by blocking any or all cookies you may not have access to certain features, content, or personalisation available on our websites, or apps.
Sales Marvel Limited.
Registered in England No. 11330277
Registered office: Kemp House, 160 City Road, London EC1V 2NX